Conflict Management & Organizational Change



For this Discussion Forum, students will have read Strategy 2, 3 & 4 of Cloke and Goldsmith’s book Resolving Conflicts at Work. After reading these strategies, reflect on what you read and participate in this forum by posting:


  1.  Choose two direct quotes or passages from each strategy (two quotes from Strategy 2, two quotes from Strategy 3, and two quotes from Strategy 4) and post them in this forum with brief (two to three sentences) reasons you chose these particular quotes.
  2.  Include a brief concluding paragraph that summarizes your thoughts about your reading of these first three strategies.
  3.  Format your posting using the outline listed in the “Reading Summaries – General Information” located in the “Reading Summary” folder.  Use APA format to reference the direct quotes or passages you post.  A separate reference page is Not required.



Students will write a short (one – two page double-spaced) reflective paper on what they learned from their:


  • reading of Cloke and Goldsmith’s Strategy 2: ” Listen Empathically and Responsively”,
  • from the three written exercises they completed “How Well Do You Listen”, and
  • from the PowerPoint Lecture.


Paper must include the following:

  1. Proper APA formatting (headings, margins, double-spacing, etc.)
  2. Proper citation for direct quotes and paraphrasing.
  3. Separate Reference page in proper APA style.
  4. Reflection on their own personal listening skills.
    • Include personal strengths in listening and areas for improement drawing from the results of the completed exercises, other personal experiences and from what others may say about your listening skills.
    • Include a paragraph on how listening is valued in your organization.  How important is being an effectie listener to your organization, work group, your business colleagues, your subordinates, your stakeholders?















Organize your Discussion Forum posts to include:

  • A brief introduction to your paper (3 to 4 sentences)
  • The direct quote you chose to include from each chapter. For example, if you are reading Strategy 2, 3 and 4 in “Resolving Conflicts at Work” after your brief introduction include:
    • Heading: Strategy 2 (centered on page) followed by the quote(s)
    • In new paragraph, a brief reflection on why the quote(s) resonated with you.
    • Follow same format for Strategy 3 & 4
  • Final reference (in proper APA format) of the source of your direct quote(s) should be the last line in your posts.




Organize your posts/papers using the following format:

Brief introduction to your paper.  One to three sentences only, (left margin)

Heading: (centered on page) (for example:  A Brief Reflection on Resolving Conflicts: Strategy 1, 2 & 3)

Heading left margin (For example, you could title this heading as Strategy 1:  Understanding the Culture of Conflict)

Indent five spaces. This section will contain the quotes you chose from the strategy with proper APA citation and the reason(s) you chose them.

Heading left margin:  Next Chapter/Strategy

Follow the same format as above for Strategy 2 and Strategy 3

Conclusion (centered)

Indent five spaces. Here is where you will write your brief closing paragraph.






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